- When will my order be shipped?
Once your payment has been received by us, we will endeavour to have
your item despatched within 1-2 working days. Should there be any delays,
we will notify you immediately.
Please note that orders paid by credit card which are not registered with MasterCard SecureCode or Verified by Visa may be delayed due to reference and order confirmation checks. This is to ensure the utmost security for our customers.
- How long is delivery?
Delivery will depend on your location, see the table below for the estimated delivery time to your location
Expected Delivery Times provided by Australia Post eParcel
| |
Applicable Postcodes |
Delivery Standard
(Business Days) |
| Sydney |
1000-2249, 2555-2574, 2740-2786 |
2 |
| Canberra |
0200-0299, 2600-2620, 2900-2920 |
2 |
| Newcastle |
2282-2310 |
3-4 |
| Wollongong |
2500-2506, 2515-2530 |
3-4 |
| Gosford |
2250-2263 |
3-4 |
| NSW Country |
2264-2281, 2311-2499, 2507-2514, 2531-2554, 2575- 2599, 2631-2739, 2787-2899 |
4-5 |
| Melbourne |
3000-3210, 3335-3341, 3425-3443, 3750-3811, 3910- 3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999 |
1 |
| Geelong & Ballarat |
3214-3220, 3350, 3353-3356 |
1 |
| Victoria Country |
3211-3213, 3221-3334, 3342-3349, 3351-3352, 3357- 3424 ,3444-3749, 3812-3909, 3921-3925, 3945- 3971, 3979, 3984-3999 |
2 |
| Brisbane |
4000-4209, 4500-4549, 4999, 9000-9799 |
3 |
| Gold Coast |
4210-4229 |
4-5 |
| Sunshine Coast |
4550-4575 |
4-5 |
| Ipswich |
4300-4307 |
4-5 |
| QLD Country Near |
4230-4299, 4308-4499, 4576-4689 |
4-5 |
| QLD Country Far |
4690-4899 |
5-7 |
| Adelaide |
5000-5199, 5800-5999 |
2 |
| SA Country |
5200-5749 |
3-4 |
| Perth |
6000-6205, 6800-6999 |
4 |
| WA Country Near |
6206-6699 |
5-6 |
| WA Country Far |
6700-6799 |
10-14 |
| Tasmania |
7000-7099, 7100-7500, 7151 |
3-5 |
| Northern Territory |
0800-0834, 0835-0899 |
5-7 |
Please contact us should your item not arrive within this time. We
are committed to providing efficient service and will follow it up with
our postal service for you.
- Which carrier do you use?
We use Australia Post and their registered service called eParcel.
This is a track able registered service which can also be insured. Insurance
can be chosen through checkout when the item is purchased.
- How do I know my item has been shipped?
You can check the despatch status of your item by logging
into your account and viewing your orders.
- Can I track my item?
Yes all items are sent by registered post and can be tracked via www.eparcel.com.au.
Please contact us for your tracking number should you wish to track
you item.
- Where do you deliver?
We deliver Australia wide. Unfortunately we do not ship internationally
as yet.
- Is the Tax Invoice included with the item?
Yes a full Tax Invoice will accompany your item.
- Do you offer express post?
At the moment we do not have this facility available.
- Do you offer pick-up?
Unfortunately we do not have the facilities to offer pick-up. Should
you wish to purchase your item in person, you can visit one of our retail
outlets.
- What if I have not received my item?
Please contact us should you not receive your item within 7 working
days of being despatched. We will follow this up with Australia Post
for you and keep you informed of the progress.
- What if my item is lost?
If Australia Post determines that the item is lost through their investigation,
we will arrange the insurance cover (if insurance is chosen) to cover
the item and have the item resent. Unfortunately if insurance is not
selected, we will be unable to supply another item.
- How are your items packed?
Our items are packed by trained staff using appropriate protective
packaging to ensure their safe journey to you. Please contact us immediately
should you notice any problems with your delivery.
- What if I am not available to sign for my item?
Your item will be taken to your nearest post office and a collection
card left in your mail box so the item can be collected from your post
office. Once an item has been signed for, Wireless 1 will not be liable
for loss, damage or theft while in transit.
- What if my item is returned to sender?
If your item is returned to us because it has not being collected or
if you have supplied the incorrect postal address, it will be resent
to you at your cost.