Please take a few minutes to review our terms and conditions. They are set out to ensure your shopping experience is as easy and efficient as possible. Purchasing from our web site means you have agreed to the terms and conditions set out below. If you do not wish to accept the terms and conditions, please do not purchase from this site.

Please Contact Us should you have any questions relating to the terms and conditions.

Shipping

Delivery to most parts of Australia is estimated to be 7 working days, in most cases sooner than this. Wireless 1 Online will endeavour to solve any delivery issues that may arise as soon as we are made aware of the issue.

Investigations into lost or damaged parcels in transit can take up to 3 weeks to complete. You will be informed every step of the way. Items without insurance will not be covered in the event of loss or damage in transit.

Wireless 1 Online is not responsible for estimated delivery times and will not be held liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise due to delivery issues.

Payments

Payments are processed on business days (Monday-Friday). Payments are not processed on weekends or public holidays. Payments made after 2pm, on weekends or public holidays will subsequently be processed during the next business day. We will endeavour to despatch your item within 24-48 hours of receiving payment, however in some instances this may not be possible, and in which case you will be notified.

We accept BPay, Paypal, Mastercard and Visa. Please note, if we do not receive your BPay payment for an order within 7 working days of it being placed, we reserve the right to cancel the order.

If you are paying by Paypal, please make sure your Paypal delivery address has been entered in your Paypal profile and that it matches where you wish the parcel to be sent before selecting Paypal as a payment method as changing this address later will not update the address for this order. Orders that have addresses that do not match may be refunded rather than delivered.

Cancelling all or part of your order

Once your payment has been received, prior to your order being sent and subject to approval, you may cancel all or part of your order. In the event this is approved you may be charged a restocking fee of up to 5% or $5.00 of the items cancelled whichever is higher.

Important Credit Card Information

At Wireless 1 we take fraud seriously, and as such, we take all necessary steps to ensure your purchase is secure. For larger orders we may reques the following:

We also follow the Privacy Act 1988 when it comes to handling your personal information, and you can visit our privacy policy for more information.

Correctness of Information and Stock Quantities

We take pride in providing you with correct and current information regarding our products, however from time to time the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

Item pictures are for demonstration only. Some of item pictures may not be the same color or model described in the listings. Please contact us for full details of the item.

Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We will endeavour to resolve any issues with correctness or stock quantities to the best of our ability, however if this can not be done, we will refund the order for you.

Price Guarantee

We strive to have competitive prices, so should you find a product at a lower price elsewhere, we will match or beat that price. To take advantage of this guarantee, all we require is the proof of the price from our competitor (online site or promotion) and they must be an Australian Registered Company with an ABN.

Unfortunately we can not offer the price if it falls below our cost price. If we did this, then we wouldn't be in business bringing you fantastic deals!

Online prices are exclusive to our online store. These prices may not be available through our retail stores. Please contact the relevant store for in store pricing.

Wireless 1 Online has the right to refuse any Price Guarantee on any product at their discretion.

Warranty and Returns

For more information regarding Warranties, please vist our Warranty pages.

Any item under warranty can be sent directly to the manufacturer. Manufacturer details and return instructions can be found in the warranty pages.

Wireless 1 Online can return items to manufacturers on your behalf under the warranty period. Please note that we do not guarantee time frames on any warranty items as this is at the sole discretion of the manufacturers. Customers must pay for postage to Wireless 1 Online should they request us to organise the warranty on their behalf.

A refund can only be credited if an item is deemed as faulty by the manufacturer. Refunds will generally be credited within 3-5 working days.

Refunds can not be issued for change of mind. Please choose carefully as refunds are not applicable to incompatibility or incorrect choice. We can exchange an item in this case, however it must be in original packaging in a sellable condition. Wireless 1 Online reserves the right not to exchange or refund an item if it is not in original packaging or in sellable condition.

Any item which is returned to us being DOA, Faulty or damaged is done so at the expense of the buyer.

Our Liability

We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

We respect your personal information and collect and use the information for the sole purpose of providing our service to you. Please visit our Privacy Policy for complete details on how we handle your personal information.