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Apple iPod
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What happens if my iPod is faulty? Who do i contact?
You can contact Apple direct via the following details: |
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Call: 133 MAC (622)
Before contacting Apple, your questions may be answered by following the Frequently Asked Questions and Answers. |
Frequently Asked Questions relating to your iPod
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Your iPod doesn't respond, won't power on, or the display remains blank
If your iPod doesn't respond, is "frozen", won't turn on, or nothing appears on the LCD screen check for these possible causes:
- The Hold switch may be on. Check the Hold switch to make sure it's not in the locked position. Unlock it, and try using iPod again.
Tip: Even if the Hold switch is already in the unlocked position, it's sometimes helpful to toggle it so it's locked and back again.
- Your iPod may need to be reset. Resetting your iPod does not affect your music or data files.
- Your iPod's battery may not be charged. Plug your iPod in, wait for a moment, press a button to turn it on, and check the screen. Here are some easy steps to get the most out of your battery. Note: In a fully discharged state, some iPod models may not be recognized by the computer.
Songs do not transfer to your iPod
Following an iTunes download songs do not copy to your iPod. Your iPod requires a specific or later version of iPod software.
iPod doesn't appear in iTunes or on the desktop
Several things could keep iPod from appearing in iTunes or on the desktop when you connect it to your computer. For Mac, find an answer here. For Windows PC customers, try these solutions.
The headphones don't work
If your iPod's headphones don't work or have static or garbled audio, try connecting them to any other 3.5 mm stereo headphone jack, like the one on your computer. If the issue with the headphones persists, replace them.
How to get your iPod serviced
It's easy! Complete the iPod service request form to receive service for your iPod or accessory. If your iPod requires warranty service, Apple will send you a prepaid shipping box you should use to send your iPod to Apple's repair center.
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For a complete list of Frequently Asked Questions and troubleshooting tips relating to your iPod, please click
Here
For tutorials on how to use your iPod, please click
Here
For operations manuals for your iPod, please click
Here
To download updates, please click
Here
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