Covid-19 Update

Wireless 1 Safety Measures

The health and safety of our customers, staff and community are our top priority in this uncertain time. Wireless 1 is registered as COVID Safe, and our despatch facilities require QR code check-in and face masks to be work at all times.

We are monitoring Covid developments and will continue to take guidance from public health authorities. Wireless 1 is committed to ensuring customer purchases are despatched in the quickest and safest way under the current circumstances.

With reduced staff and a focus on getting orders out, customers may experience delays with Returns processing. Please be patient as our Returns Team will get to each and every one of you.

Our dedicated Customer Service Team has been set up to work from home, however, we are experiencing high levels of phone calls, and if you have trouble getting through please email [email protected] and you will get a response within 1 business day.

Australia Post & Courier Safety Measures

Due to COVID-19, a lot of courier companies are taking new measures to minimize the spread of the virus. Most of our parcels are sent via Australia Post who have made the decision to no longer require a signature on delivery during this period.

From now on, Australia Post will automatically authorize to leave the parcel in a safe place on your premises. In some cases, the courier will knock on the door, if the door is answered, they will leave the parcel at the door and sign on behalf of the receiver. We recommend keeping an eye on the tracking number so you know when to expect the parcel to arrive.

If this is not possible, they may take the item back to your local post office and leave you a pickup note in your letterbox so that you can pick it up from the post office. They will also not require a signature when picking these parcels up.

Other couriers (Fastway, CouriersPlease, TOLL, etc) have also implemented their own measures, some may vary between companies. When an item is delivered to the address and the courier speaks to a person at the premises, they will sign on their behalf before leaving the parcel at the door.

We anticipate this may lead to some delays in some delivery areas and we urge customers to be prepared for additional delivery times.