Frequently Asked Questions
- Why can't I login to my account?
- When will my order be shipped?
- Which carrier do you use?
- How do I know my item has been shipped?
- Can I track my item?
- Where do you deliver?
- Is a Tax Invoice included with the item?
- Do you offer express post?
- What if I have not received my item?
- What if my item is lost or damaged?
- How are your items packed?
- What if I am not available to sign for my item?
- What if my item is returned to sender?
Why can't I login to my account?Why can't I login to my account?
Whenever we update our website to a new platform, we will always endeavour to migrate our customer records. What we find is that some customer passwords that worked on the old platform may not work on the new platform. If your password could not be migrated we would have sent you an email with a temporary password. This password should work to login to both our new and old websites. We highly suggest that you login to your account and change your password if you were given a temporary password.
When will my order be shipped?When will my order be shipped?
Once your payment has been received by us, we will endeavour to have your item despatched within 1-2 working days. Should there be any delays, we will notify you immediately. Please note that orders paid by credit card which are not registered with MasterCard SecureCode or Verified by Visa may be delayed due to reference and order confirmation checks. This is to ensure the utmost security for our customers.
Which carrier do you use?Which carrier do you use?
We use Australia Post's registered delivery service that's known as eParcel. This is a trackable registered service which can also be insured. Insurance can be chosen through checkout when the item is purchased.
How do I know my item has been shipped?How do I know my item has been shipped?
You can check the despatch status of your item by logging into your account and viewing your orders.
Can I track my item?Can I track my item?
Where do you deliver?Where do you deliver?
We deliver Australia wide. Unfortunately we do not ship internationally as yet.
Is a Tax Invoice included with the item?Is a Tax Invoice included with the item?
Yes a full Tax Invoice will accompany your item.
Do you offer express post?Do you offer express post?
Yes, we do offer Express Post or Courier, only upon your request and it will cost extra on top of your full order total. If you want us to dispatch your item via Express Post or Courier, please either call our store during business hours or email us at firstname.lastname@example.org.
What if I have not received my item?What if I have not received my item?
Please contact us should you not receive your item within 7 working days (except remote WA) of being despatched. We will follow this up with Australia Post for you and keep you informed of the progress.
What if my item is lost or damaged?What if my item is lost or damaged?
If Australia Post determines that the item is lost through their investigation, or the item is damaged in transit then we will arrange the insurance cover (if insurance is chosen) to cover the item and have the item resent. Unfortunately if insurance is not selected, we will be unable to supply another item.
How are your items packed?How are your items packed?
Our items are packed by trained staff using appropriate protective packaging to ensure their safe journey to you. Please contact us immediately should you notice any problems with your delivery.
What if I am not available to sign for my item?What if I am not available to sign for my item?
Your item will be taken to your nearest post office and a collection card left in your mail box so the item can be collected from your post office. Once an item has been signed for, Wireless 1 will not be liable for loss, damage or theft while in transit.
What if my item is returned to sender?What if my item is returned to sender?
If your item is returned to us because it has not been collected or if you have supplied the incorrect postal address, it will be resent to you at your cost.