We highly recommend that you contact manufacturer help line for general/technical enquires, before contacting us. Most manufacturers have trained technicians that can help resolve most issues over the phone. If the product is deemed to be faulty, please request for a case/RMA number as confirmation of the fault.
Providing a valid case/RMA number will greatly assist in the processing of returns.
Please be aware that if the manufacturer has determined the issue to be a hardware fault, they may choose to deal directly with you. When this is the case there is no need to contact us, unless they advise otherwise.
If you recieve a case/RMA number, simply return the product, case/RMA number and a copy of the invoice to our to our PO BOX for a repair or replacement, or whatever the manufacturer advises. Please sent the product in its original box with all original package contents, a copy of the invoice, case/RMA number and description of the fault to the following address with the Invoice Number in the Attention line:
Attn: Returns Inv #
P O Box 6991
Silverwater NSW 2128
You will be responsible to have it shipped back to Wireless 1, and we recommend you use insurance and a traceable service. We will cover the cost of shipping it back to you for any faulty items. If you have paid by PayPal and opted in for their free returns policy, you can claim the postage back to us. Please see their terms and conditions for full details.
Please note that returns/replacements will only be accepted if all package contents are returned to us. Otherwise, we can only replace the items of which we receive.