At Wireless 1, we prioritise your satisfaction with every purchase. Our returns and refunds policy is clear and transparent, ensuring you can shop with confidence at our online store. For any questions or concerns, please reach out to us at [email protected].

7 Day Change of Mind

If you change your mind within 7 days of receiving your item, contact us to arrange a return for a refund or exchange. Please note, any postage costs will be deducted from your refund. For items with free shipping, a fee of $12 will apply, excluding bulk items.

• The item must be returned in its original, unused, unopened, sealed condition with all the original packaging intact.
• In cases where the product's packaging is opened or damaged, we reserve the right to either deny the return or impose a restocking fee of 30% of the item's price or $30, whichever is higher.
• Return shipping costs are your responsibility. Make sure the item is securely packaged. For valuable products, we advise using Registered Post with tracking and insurance to avoid any issues, as we cannot assist if the item is lost during transit.
• We kindly request that you return items in their original packaging whenever possible. If the original packaging is unavailable, please make sure the item is securely packaged to avoid any damage or loss during transit. Please note, we cannot be held responsible for any damage or loss that occurs during the return shipment.

Defective Items

If your product develops a fault within the manufacturer's warranty period, please contact us, and our technicians will assist with the return process. Before doing so, please ensure the following:

• The product must not have any physical or liquid damage.
• For devices that store data, back up all data and remove any pins or passcodes. We cannot test products that are locked, and they may be reset to factory settings during testing.
• All faults must be confirmed through a physical inspection once we receive the product. Please note, if no fault is found, we may charge a flat $30 inspection fee.
• To expedite the return process and receive a faster turn around time, include as much documentation as possible, such as the order details, a description of the fault and any relevant photos or videos of the fault. Occasionally, a case number from the manufacturer may be required when returning an item. Please check if this is needed for your specific return.
• For any missing accessories, we may deduct a certain amount from the order total. The cost of shipping the missing accessories or items will be the customer's responsibility.
• We kindly request that you return items in their original packaging whenever possible. If the original packaging is unavailable, please make sure the item is securely packaged to avoid any damage or loss during transit. Please note, we cannot be held responsible for any damage or loss that occurs during the return shipment.

By following these guidelines, we can ensure a smooth and efficient return process for your faulty product.

To submit an RMA claim, please follow the appropriate instructions below:

• For orders purchased on marketplaces other than our website: Offline RMA
• For orders purchased on our website as a guest: Guest RMA
• For orders purchased on our website and have a created account, you can submit an RMA request easily. First, click on the icon in the top right corner of the page. Then, select My Account. Navigate to "My Returns" and click on "Request a New Return."