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Returns Policy


How to return a faulty product?

Products sometimes can become faulty and there are some cases (especially with laptops), where the issue may be software related rather than an actual hardware fault. Whatever the case, we are here to help.

Product faults are covered by the manufacturer's warranty and we can assist with claiming warranty for a repair or replacement for your product. Customers can contact the manufacturer directly and we highly recommend this as manufacturers often have a helpline for general/technical enquiries able to troubleshoot your fault over the phone.

If the manufacturer has been able to identify a fault during toubleshooting, please request a case/RMA number and return the product to us via our online form

In some cases the manufacturer may choose to deal directly with you to resolve the issue and in these circumstances there is no need to contact us.

If you do need to return a product to us, please make sure you first fill out our online form to get an approval from our RA Team before sending your product to us.

When returning products please make sure all package contents are returned to us. Missing accessories may delay the return process

Where data is stored on products, please back up all data and reset all pins/passcodes so the product can be tested. Please note we will not be able to test a product that is locked by a pin/passcode. Additionally products will often be reset to factory settings during testing.

All faults need to be confirmed by a physical inspection once we've received the product and there may be an inspection fee applied where no fault is found.

Please note physical or liquid damage is not covered by manufacturer's warranty.


Turn around times

Returning a product can take anywhere between 7 to 14 days to reach an outcome as this includes physically inspecting your product once we've received it and liasing with the manufacturer. Sometimes this can take longer if products or parts need to be ordered depending on repair or replacement. If you are in a hurry, contacting the manufacturer directly can result in a faster resolution.


Return shipping (+ insurance)

Return shipping is your responsibility and we highly recommend using registered post with tracking in case the item is lost in transit. Please securely package your product and ensure all accessories are returned with the product.


Returns Window

Unless otherwise stated, products can be returned to Wireless 1 if they are deemed to be faulty via our online form. You may opt for an exchange, repair or refund. Please be advised, laptops, phones, smart watches and any other item with an operating system have a DoA (defective on arrival) period, which is different for each brand. If we are notified of these items after the DoA period, it may only be subject to a repair, we may not be able to provide an exchange or refund for items outside of the DoA period. This does not exempt any consumer guarantees you may be entitled to.


Refund Method

Refunds will be processed strictly via original payment method. Approved refunds will usually be processed within 7 business days.


Change of mind for unopened products

7 day refund/exchange policy for change of mind (from the day you receive the item) - if the goods are unopened and strictly in original condition, we will refund/exchange the item for another product. If the product has been sent to you and you choose a refund, the refund will be the total price paid less $10 or actual freight charged, whatever is higher.


Change of mind for opened products

We reserve our right to refuse a return and refund on an item found to be in a non-sellable condition and or with missing parts or packaging. We cannot accept returns on software or any other consumable product once the packaging/seal has been opened. In the event a return is accepted, we reserve our right to charge a restocking fee if product packaging has been opened and no longer considered to be in brand new condition, up to 30% of the purchase price or a minimum of $20 whichever deemed applicable.

Due to some products not being able to be re-sold for various reasons, we may refuse a return if you had simply changed your mind or didn't like the product, once it's been opened.

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